Fewer missed calls.
Capture more enquiries when your team is busy, unavailable, or closed for the day.
FibreMax AI Voice Agents
Smarter call answering for small businesses.
Never let a missed call become a missed opportunity.
The FibreMax AI Voice Agent gives your business a professional AI powered voice assistant that can answer selected calls, speak naturally with callers, capture important details, answer approved questions, and send structured messages to your team.
Answer selected calls when your team is busy or unavailable
Capture structured details for clear human follow up
Use approved business information instead of generic voicemail
Improve caller experience without adding staff pressure
Enjoy seamless call handling
remote work and customer enquiries with a reliable AI voice solution. Get connected faster, capture the right details, and keep your team focused on work that matters.
*AI call handling is scoped to your approved business rules and information.
Why choose a FibreMax AI Voice Agent.
Better caller experience.
Give callers a friendly response instead of basic voicemail.
Less pressure on staff.
Let your team focus while routine details are captured clearly.
Consistent call handling.
Use the same greeting, message structure, and business rules every time.
Clear human follow up.
Caller details, reason for calling, and next steps are sent to your team by email.
Easy to start.
Begin with one clear role, then expand your AI Voice Agent as your needs grow.
Choose the right starting point.
After Hours Answering
Give callers a helpful response when your business is closed, answer approved questions, and capture the message for your team.
Overflow Call Answering
Support your team during busy periods by answering calls that may otherwise be missed.
Reception Support
Handle common questions, collect caller details, and help your team respond faster.
Sales Enquiry Capture
Capture new leads while the caller is interested, including what they need and how your team should follow up.
Appointment Requests
Collect appointment enquiry details so your team can check availability and respond properly.
Customer Care
Collect support requests, account questions, service enquiries, and general customer messages.
Check If Your Address Qualifies Today!
Check My Address NowBuilt for practical business use.
Your AI Voice Agent is trained around your business, services, call handling rules, and preferred caller experience.
It works best for clear, repeatable call scenarios where your business wants better coverage, faster message capture, and a more professional caller experience.
When the AI Voice Agent does not know the answer, it can take a message and pass the enquiry to your team.
Start simple. Grow when ready.
For many small businesses, the best first step is after hours answering or overflow call answering.
These are easy to understand, easy to measure, and can quickly improve the way your business handles calls.
How It Works
1
Caller rings your business.
Your customer calls your main business number as normal.
2
Calls route to your AI Voice Agent.
Your phone system can send calls to the AI Voice Agent based on the rules you choose, such as after hours, busy periods, or overflow.
3
AI answers and helps.
Your AI Voice Agent greets the caller, understands the reason for the call, and responds using your approved business information.
4
AI captures messages when needed.
When follow up is required, the agent collects the caller details, reason for calling, and any important notes.
5
Your team receives a structured email.
The message is sent to your team in a clear format, ready for follow up.
Simple plans for smarter call answering.
Choose a plan that matches your call volume, number of AI Voice Agent functions, and the caller experience you want to create.
Each plan includes pooled AI voice minutes, local AI numbers, AI agent setup, message capture, call summaries, and ongoing small improvements.
AI Automation and Integrations
Go beyond message taking with custom business automation.
Some businesses need more than call answering. FibreMax can work with your business to automate common follow up actions after a call, enquiry, or customer request.
This can include payment requests, customer updates, collections follow up, address changes, appointment updates, service requests, and other repeatable business processes.
Our development team can work with your business, your software providers, or your local IT team to plan the automation, confirm what is technically possible, and provide a cost estimate for the full integration.
Where supported, FibreMax can connect your AI Voice Agent to your existing systems using secure API integrations.
Designed around your business.
Every automation is scoped before work begins. We confirm the workflow, required systems, data fields, security requirements, testing process, and expected outcome before providing a turnkey proposal.
Case Studies
Case Studies
Two practical examples showing how FibreMax AI Voice Agents can help different businesses handle calls with more structure and less pressure.
HarbourForm Trade Supplies
Trade supplies and concrete supplies
Business challenge
Busy trade supply teams were missing or delaying overflow calls while serving customers at the counter and handling quotes, deliveries, and pickups.
AI solution
FibreMax created a reception AI agent for business-hours overflow. It answers basic questions from approved information and captures structured enquiry details for product, quote, hire, servicing, delivery, pickup, and reinforcement steel requests.
Outcomes and results
Fewer missed enquiries during peak trade times, better message quality than voicemail, less pressure on staff, and clearer follow up for the HarbourForm team.
Collins Street Respiratory and Sleep Clinic
Specialist medical practice
Business challenge
The clinic needed a safe after-hours call handling model that avoided incomplete voicemails, protected against clinical risk, and kept patient enquiries structured for the team.
AI solution
FibreMax created a controlled after-hours assistant that gives a clear emergency notice, answers approved administrative practice questions, and moves patient-specific matters into structured message taking.
Outcomes and results
Fewer incomplete voicemails, better structured patient enquiries, clearer follow up information for reception staff, and reduced risk of callers receiving inappropriate medical advice.
